Job Category Rooms and Guest Services Operations.
Location Protea Hotel O.R. Tambo Airport| Corner York and Gladiator
Streets| Rhodesfield| Johannesburg| South Africa| South Africa
Brand Protea Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one
of the most widely recognized hospitality brands on the continent| with over
90 hotels across South Africa| Zambia| Nigeria| Namibia| Ghana| Tanzania and
Uganda. If you have a passion for delivering every guest a personalized
service experience and desire to be part of the ‘Coolest Hotel Brand in South
Africa’| join the Protea Hotels by Marriott® team today!
Accelerate is a youth development program in either hospitality management or
professional cookery that spans over a period of 3 years. It is aimed at South
African nationals; and is designed to successfully drive increased levels of
engagement and interest into this ever-growing sector. The objective of
Accelerate is to ensure that each individual receives development| both
practical and formal academic| to serve as a foundation for their career in
A requirement to apply for the Accelerate Program is a year of practical
working experience in a hotel. If the individual completes the year of working
experience with a hotel that forms part of Marriott| the individual is
referred to as an Orientation Trainee. The purpose of the Orientation year is
for the candidate to obtain realism of career choice and suitability for the
industry; before applying and committing to the 3-year long program.
Completing the Orientation year is not a guarantee that the candidate will be
accepted onto the 3-year long program and candidates will be required to apply
for 1 st year intake towards the end of their Orientation year._
Here’s to exploring| kick starting your dream career and joining us on your
During the Orientation year| Hospitality Management Trainees work in all the
different departments of the hotel and Professional Cookery Trainees work in
all the different sections that form part of| or contribute to| a hotel
kitchen operation. This is to gain practical insight into hotel operations and
to decide whether to apply for the 3-year long program.
Orientation Trainees are required to follow all company policies and
procedures; ensure uniform and personal appearances are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; thank guests with
genuine appreciation. Speak with others using clear and professional language;
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Read and visually verify information in a variety of formats; move|
lift| carry| push| pull| and place objects weighing less than or equal to 5kg
without assistance; stand| sit| or walk for an extended period of time.
Perform other reasonable job duties as requested.
EDUCATION AND EXPERIENCE
Must be a South African citizen by birth
Must be between the ages of 18 and 22; and not turn older than 22 in the year being applied for
Matric (Grade 12) certificate or equivalent accredited NQF or NCV Level 4 qualification
Must have passed all 7 Matric (Grade 12) subjects; preferably each subject must be achieved at 50% and higher
Candidates that do not meet the required Matric results will be reviewed on a case by case basis
Only applicants that do not have any post Matric / NQF 4 / NCV 4 qualifications will be considered
DOCUMENTATION TO BE UPLOADED AS PART OF THE APPLICATION
Identity document to verify age and nationality
Matric Certificate and/or Statement or Results (if currently in Matric| please submit your September report card)
Cover letter outlining the reasons for wanting to apply
What else do we offer you?
A professional environment to work in and the opportunity to learn from others in the hospitality industry;
Being part of the biggest hotel company in the world and career possibilities within Marriott International;
Personal coaching and training to support with your career development;
A Take Care program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year
Excellent written and verbal communication skills
Self-directed and able to work without supervision
Team player – works well as an individual and with co-workers
Energetic and eager to tackle new projects and ideas
Highly self-started| motivated individual who thrives in a multi-tasking| fast paced environment
Passionate about hospitality industry and the ability to make things brilliant
Punctual and strong organizational skills
Flexible in working different shifts| like: AM| PM and during the nights
Good communication or social skills
WHAT TO EXPECT IF YOU APPLY FOR THE 3-YEAR PROGRAM AFTER COMPLETING
Our 3-year long In-Service Trainee Program allows you to truly experience the
industry from the ground up| where our founders and many of our leaders began.
You will get immersed in Marriott’s culture and business and find your true
calling in the travel industry. The program equips trainees with practical
skills| theoretical knowledge and a broad understanding of the industry. You
will learn first-hand about a hotel’s operations.
Trainees are placed with a new hotel that forms part of the Marriott group of
hotels in South Africa each year. Trainees are transferred to gain the
experience of working in different types of hotels (i.e. city centre| resort|
country; different star-gradings; different managers to learn different
management styles). The location at which a trainee may be placed is at the
discretion of the program managers| although the personal circumstances of the
trainee will be taken into consideration where possible. Trainees will spend a
minimum of 1 year with a hotel before being transferred to a new hotel. Hotel
transfers take place in January of each respective year and trainees are
advised by the end of November where they have been placed for the following
Each year focusses on different aspects of the business| however discipline
exposure may overlap:
Hospitality Management: 1st year Food & Beverage related operations; 2nd year Rooms Division related operations; 3rd year Back of house & management related operations.
Professional Cookery: 1st year Cold Food & related preparation; 2nd year Hot Food & related preparation; 3rd year All Food preparation functions & management operations.
The theoretical aspect of the industry is covered by study-release periods at
Hotel or Culinary School| as well as attending a number of short courses and
completing online eLearning programmes during each year. The trainees are also
required to study and complete a portfolio of evidence in their own time. The
costs of these are carried by the company.
Graduates are required to take up employment with the company for one year
upon graduation and the company supports all graduates to acquire suitable
full-time and permanent employment.